TERMS & CONDITIONS

INTRODUCTION
Thank you for choosing Fabienneherbert.com. These terms and conditions govern your use of our website ; by creating an account, making a purchase or  visiting http://www.fabienneherbert.com you are consenting to our terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

AGE RESTRICTIONS
You must be at least 18 years of age to use our website . By using our website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

INTELLECTUAL PROPERTY
This site contains intellectual property owned by Fabienne Herbert, including trademarks and  copyrights. All articles and photos at Fabienneherbert.com are the intellectual property of Fabienne Herbert. Please do not use, reprint or publish any content contained within this side without the written permission of the owner. Contact: fabienne@fabienneherbert.com

E-COMMERCE
We offer products for sale on this website which have been handmade in our studio. They are available  to buy online.
When you place an order through the shop page, you will receive a confirmation mail sent to your email address. The order should be processed and ship within 1 to 2 working days unless otherwise specified. You will be notified by email when the order is complete and shipped.

See below for Privacy policy, Payment policy, Delivery, Return and Refund policy.

PRIVACY POLICY

Please check our Privacy Policy page

PAYMENT POLICY
Payments are taken through Squarespace using Stripe (www.stripe.com) to process payment securely. As such, we never learn or store your credit card information .  We don’t hold any personal credit card data.

You can also pay with other means of payment such as Direct Transfer, Revolut and Paypal where we can issue an invoice directly to you. In these cases, please contact Fabienne (fabienne@fabienneherbert.com)

(if you need to check the exchange rate, please go to www.xe.com )

Order fulfilment will take approximately 1-2 business days after payment is received.

In Ireland we can accept cash (please contact us first).

For custom orders,  we will require a deposit amount to start the work, depending on item. Please contact us by email at fabienne@fabienneherbert.com in that case. The remaining amount can be paid once completion.

Laws
The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provisions(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties eith the other provisions remaining in full force and effect.

DELIVERY
Orders are shipped with An Post, the Irish postal service.
Free shipping is sometimes offered as a special offer, which means the package is sent by Standard Post for the Republic of Ireland and International Standard post for all other countries.
Standard shipping is the default selection, which means that the package is sent by Standard Post.
Fee for Standard Post appears on your cart upon entering the shipping address.
Registered post national (Republic of Ireland) is also available, which provides secure delivery. It allows you to track your delivery and requires a signature on delivery.
Registered post International is also available. Online tracking is not available to every country but it offers secure handling and is signed for on delivery.
Fee for Registered Post appears on your cart page upon entering the shipping address.

Delivery times are approximate and not guaranteed by the postal service but on average it takes:
– For Standard post: 2 to 5 working days to be delivered in Europe 5 to 7 working days in the US and Canada between 5 and 10 working days for the rest of world.
– For Registered post: 3 to 5 working days for Europe, 6 to 9 days to the Rest of the World

In case of loss of package, we cannot be held responsible if the item was posted by Standard post.

Customs and local taxes for international sales are dependent on the country or state  you live in and are the responsibility of the customer.

 

RETURN & REFUND POLICY
We do accept returns. All products are handmade. Please ensure that you have enough information before your purchase. More photos and details can be provided upon request.

  • The item may be returned in its original condition within 14 days of receipt and a refund will be issued upon receipt of the returned order, except for postage costs as shipping for return is covered by the buyer, unless arrangements are made with Fabienne Herbert

  • If you have any other problems or queries after receiving the item, please contact us and we will do our best to help.

  • If you change your mind, or the product you received is not what you expected, please contact Fabienne Herbert before returning the item.

  • If you have any questions, please contact us at fabienne@fabienneherbert.com

 

RETURN PROCEDURE:

  • If you wish to make a return, please send an email at fabienne@fabienneherbert.com with your name, address, e-mail address, the order number and the reason of your return.

  • Ship the items for return within 7 days of the date of the notification.

  • You are responsible for any damage incurred by items during the return shipment. It is therefore strongly recommended that you send the products well packaged, in good condition and in their original box and/or packaging.

  • If possible, please provide a tracking number for the return shipment.

  • If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

  • Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

  • If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

 

All of our policies are subject to change.

If you have any questions regarding these terms & conditions, please contact us at: fabienne@fabienneherbert.com

Last edited - 6 December 2021